Customer Service Rep

Key Responsibilities Handle inbound customer calls and travel-related inquiries. Assist customers with flight, hotel, and accommodation reservations. Process booking changes, cancellations, rebooking, and modifications. Provide information about travel schedules, booking policies, and services. Resolve customer complaints and booking-related concerns. Assist with refunds, payments, and reservation issues when applicable. Coordinate with airlines, hotels, and travel partners to resolve customer concerns. Verify customer and reservation information accurately. Document customer interactions and transactions in the system. Follow company policies, travel procedures, and data privacy guidelines. Maintain professionalism and empathy when handling difficult or irate customers. Meet required quality, productivity, customer satisfaction, and attendance standards. Required Skills Excellent verbal and written communication skills. Strong customer service and problem-solving abilities. Active listening and attention to detail. Ability to multitask while handling customer calls. Basic computer and typing skills. Ability to remain calm and professional under pressure. Willingness to work on shifting schedules, weekends, and holidays.