Customer Service Representative
Job Summary
We are seeking experienced and customer-focused individuals to join our Travel and Hospitality Account. The role involves managing travel reservations, bookings, and inquiries using GDS tools. Successful candidates will provide high-quality support to ensure exceptional customer satisfaction.
Responsibilities
- Manage travel reservations and bookings
- Handle modifications and cancellations
- Provide flight and accommodation information
- Resolve customer issues professionally
Required Skills
- Minimum 12 months Sabre GDS experience
- Proficiency in Amadeus, Sabre, and Travelport
- Excellent communication skills
- Strong customer service focus
Job Details
Job Responsibilities:
- Assist customers with travel reservations, booking modifications, cancellations, and other travel-related concerns
- Provide accurate information regarding flights, accommodations, and travel services
- Utilize GDS tools efficiently to manage customer bookings and inquiries
- Deliver exceptional customer service through professional communication and problem resolution
- Ensure customer satisfaction by providing timely and accurate assistance
Qualifications:
- At least High School / Senior High School Graduate
- Minimum of 12 months Sabre GDS experience required
- Knowledge and experience using GDS tools such as Amadeus, Sabre, and Travelport
- Excellent communication and customer service skills
- Willing to work onsite at McKinley
Salary & Benefits:
- Earn up to ₱55,000 monthly salary
- Competitive incentives and performance bonuses
- Paid training and continuous career development
- Supportive and professional work environment
- Opportunities for career growth and advancement