Customer Service Representative

Role Description We are looking for customer-focused professionals to provide exceptional support across voice, chat, and SMS channels. The ideal candidate has strong communication skills, a sales-driven mindset, and can deliver excellent customer experiences in a fast-paced environment. Key Responsibilities - Handle customer inquiries via voice, chat, and SMS channels. - Provide accurate information and resolve customer concerns efficiently. - Promote products or services when applicable to achieve sales and performance goals. - Maintain high-quality customer interactions while meeting productivity targets. - Accurately document customer interactions and follow company procedures. Qualifications - At least 6 months of BPO experience. - Experience in a sales account or sales-related role is required. - Amenable to working in a blended setup (voice, chat, and/or SMS). - Interest in or knowledge of sports is an advantage. - Excellent communication skills. - Willing to work on a shifting schedule. - Full-time, permanent position only. - Strictly no working students. Skills & Competencies - Strong verbal and written communication skills. - Customer service and sales orientation. - Excellent problem-solving and multitasking abilities. - Ability to adapt to different communication channels. - Team player with a positive and professional attitude. - Interest in sports is a plus. What We Offer - Full-Time, Permanent Employment - Performance-Based Incentives - Career Growth and Development Opportunities - Government-Mandated Benefits - Supportive and Dynamic Work Environment