Customer Service Representative

Job Summary Serves as the primary point of contact for clients on order-related matters, managing Sales Order entry, production status updates, and day-to-day client service needs for an assigned set of accounts. Key Responsibilities • Process and monitor Sales Orders from receipt through fulfillment, ensuring accuracy and completeness. • Provide clients with regular updates on production line status and expected delivery timelines. • Respond to client inquiries, concerns, and order changes promptly and professionally. • Coordinate with Production/Manufacturing teams to track order progress and flag delays. • Support Accounts Receivable monitoring by tracking invoices and following up on documentation needs. • Maintain accurate client and order records in the relevant systems. • Escalate unresolved issues to the Customer Service Supervisor. • Collaborate with Key Account Officers/Managers on client-specific requirements. Minimum Qualifications • Bachelor’s degree in Business Administration or a related field (or equivalent experience). • 1–3 years of experience in customer service, sales order processing, or a similar client-facing role; manufacturing/printing industry experience is a plus. • Strong communication and multitasking skills. • Proficiency in MS Office and order management systems.