Service Crew Cashier

Job Summary Primarily responsible for providing excellent customer service by taking and processing customer orders, preparing and serving food and beverages, handling cash and other forms of payment, and maintaining the cleanliness and organization of the counter area. Ensures accurate transactions, timely service, food safety, and customer satisfaction in accordance with the establishment's standards and procedures. Duties and Responsibilities - Greet customers warmly and provide prompt, courteous, and friendly service. - Take and accurately record customer orders, including special requests and meal preferences. - Prepare, assemble, and serve food items and beverages in accordance with established standards and procedures. - Operate the cash register or point-of-sale (POS) system to process customer orders and payments accurately. - Receive cash, credit/debit card, e-wallet, and other authorized payments, and provide the correct change and receipts to customers. - Ensure that all sales transactions are properly recorded and that cash is handled securely. - Maintain an organized cashier station and ensure that the counter area is clean and ready for service. - Assist in preparing and setting up the counter before opening, including arranging food displays, condiments, utensils, napkins, and other necessary supplies. - Monitor the availability of food items, packaging materials, and other counter supplies, and report shortages to the supervisor. - Ensure that food is handled, prepared, and served safely in compliance with sanitation and food safety standards. - Maintain cleanliness and sanitation of the counter, tables, dining area, and surrounding workstations. - Replenish condiments, napkins, utensils, and other dining essentials as needed. - Respond to customer inquiries regarding menu items, prices, promotions, and available food selections. - Handle minor customer concerns professionally and refer complaints or issues beyond authority to the manager or supervisor on duty. - Assist in monitoring food and dining supplies, conducting inventory counts, and reporting discrepancies when required. - Prepare and submit cash reports, sales summaries, and other required documentation at the end of the shift, as assigned. - Perform opening and closing duties, including cleaning, organizing, and securing the assigned work area. - Coordinate with kitchen personnel and other service crew members to ensure accurate orders and efficient service. - Thank customers for their patronage and encourage a positive dining experience. - Perform other related duties as may be assigned by the immediate supervisor or management. Qualifications and Requirements - High school graduate or equivalent; additional education or relevant training is an advantage. - Previous experience in food service, counter service, or cashiering is an advantage but not always required. - Basic knowledge of cash handling, customer service, and food safety practices. - Good communication and interpersonal skills. - Honest, trustworthy, courteous, and customer-oriented. - Attentive to detail, particularly in taking orders and handling payments. - Able to work efficiently in a fast-paced environment and as part of a team. - Willing to work on shifting schedules, weekends, and holidays as required. - Physically capable of standing for extended periods and performing routine service and cleaning tasks. Reporting Relationship - Reports directly to the Shift Supervisor, Store Supervisor, or Manager on Duty.