Customer Service Agent
Job Summary
As a Customer Service Agent, you will communicate professionally with customers, listen attentively to their needs, and provide appropriate resolutions. Successful applicants will undergo a month-long training on communications and product-specific courses before starting. We are looking for fluent English speakers who are committed to full-time, long-term employment.
Responsibilities
- Communicate with customers in a courteous and professional manner
- Listen attentively to customer needs and demonstrate empathy
- Clarify requirements and provide appropriate resolutions
- Maintain basic knowledge of client products and services
Required Skills
- Fluent in English
- Computer and internet literate
- Good listening and rapport-building skills
- International voice BPO experience is a plus
Job Details
JOB RESPONSIBILITIES
• communicate with customers in a courteous, friendly and professional manner using agreed procedures
• listen attentively to customer needs; demonstrate empathy while maximizing opportunity to build rapport
• clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• maintain basic knowledge of client products and/or services.
CANDIDATE PROFILE
• 18 years old or above
• computer & internet literate
• must be FLUENT in English; keep in mind that you'll be conversing with foreign customers
• committed to full-time long-term employment
EDUCATIONAL & PROFESSIONAL ATTAINMENT
• at least graduated HS (prior to K-12 curriculum) / ALS (Grade 12 equivalent) / SHS (K-12)
• not tied up with academics; not currently studying nor enrolling for school
• fresh college graduates are encouraged to apply
• BPO experience handling international voice account is a DEFINITE PLUS but not required.