Customer Service Representative

Customer Service Representative (Freight Forwarding) Key Responsibilities: - Coordinate with international partner agents through email, WhatsApp, WeChat, and other communication channels regarding shipment bookings, shipment arrivals, cargo status updates, and billing matters. - Liaise with freight forwarders, shipping lines, and relevant stakeholders to process Delivery Orders (DOs), ensuring complete documentation and timely payment submission for the smooth and efficient release of shipments. - Provide clients with accurate and timely shipment updates by regularly sending shipment status reports via email and maintaining active communication through Viber groups and other approved channels. - Maintain and update the company's internal database and monitoring systems with complete and accurate shipment information to ensure efficient tracking, reporting, and operational visibility. - Respond promptly to customer inquiries, concerns, and complaints, providing professional assistance, effective solutions, and proactive follow-up to ensure a high level of customer satisfaction. - Monitor shipment progress from origin to destination, coordinating with internal teams and external partners to address issues and prevent delays. - Build and maintain strong relationships with customers, agents, and service providers by delivering excellent customer service and consistent communication throughout the shipping process. Job Requirements: Preferred Skills and Qualifications: - Strong verbal and written communication skills. - Excellent customer service and problem-solving abilities. - Attention to detail and strong organizational skills. - Ability to multitask and work in a fast-paced logistics environment. - Proficiency in Microsoft Office applications and freight forwarding systems. - Experience in freight forwarding, logistics, shipping, or customer service is an advantage.