Customer Service Representative
Job Summary
MCN Solutions is seeking a Customer Service Representative for a day shift eCommerce program in Pasig City. The role involves assisting customers with orders, inquiries, and issue resolution via chat, email, or phone. Candidates should have customer service experience, strong communication skills, and a customer-first mindset.
Responsibilities
- Assist customers with orders, inquiries, and issue resolution
- Deliver exceptional service through chat, email, or phone
- Ensure a seamless and positive shopping experience
Required Skills
- At least 2 years customer service experience
- Excellent written and verbal English communication
- Strong problem-solving and multi-tasking abilities
- Familiarity with eCommerce platforms and helpdesk tools
Job Details
Now Hiring: eCommerce Customer Service Representative (Day Shift)
We’re looking for Customer Service Representatives to provide top-notch support for our eCommerce program! If you have excellent communication skills and a passion for helping customers, this is your chance to grow in a dynamic environment.
Key Responsibilities:
- Assist customers with orders, inquiries, and issue resolution
- Deliver exceptional service through chat, email, or phone
- Ensure a seamless and positive shopping experience
Requirements:
- At least 2 years of experience in customer service, preferably in eCommerce or retail support
- Excellent written and verbal English communication skills
- Strong problem-solving abilities and customer-first mindset
- Comfortable handling inquiries via chat, email, and phone
- Familiarity with common eCommerce platforms (e.g., Magento, Shopify, Lazada, Shopee, Amazon) is a plus
- Proficient in using tools such as Google Workspace, CRMs, or helpdesk platforms (e.g., Zendesk, Freshdesk)
- Ability to multi-task, stay organized, and work in a fast-paced environment
- Willing to work onsite in Pasig City during day shift hours
- Amenable to start immediately or within 2 weeks