Customer Service Representative
Job Summary
Assist customers with inquiries and provide information on products and services while resolving complaints. Maintain accurate records of interactions and collaborate with team members to improve processes. Ensure customer satisfaction through effective follow-ups and problem-solving.
Responsibilities
- Assist customers with inquiries and product information
- Resolve customer complaints and issues promptly
- Maintain accurate records of interactions and transactions
- Follow up to ensure customer satisfaction
Required Skills
- 1-year BPO experience with 6 months healthcare
- Strong communication and interpersonal skills
- Problem-solving ability
- High School Diploma or equivalent
Job Details
Description
Assist customers with inquiries and provide information on products and services.
Resolve customer complaints and issues in a timely manner.
Maintain accurate records of customer interactions and transactions.
Follow up with customers to ensure satisfaction and address any further needs.
Collaborate with team members to improve customer service processes.
Requirements
Educational Qualifications: High School Diploma or equivalent.
Experience Level: Must have at least 1-year BPO experience with 6 months healthcare.
Skills and Competencies: Strong communication and interpersonal skills.
Qualities and Traits: Problem-solving ability and a positive attitude.
Responsibilities and Duties: Ability to work collaboratively in a team environment.
Working Conditions: Comfortable working in a call center environment.