Spanish Customer Service
Job Summary
We are looking for a Spanish Bilingual Customer Service Representative to assist Spanish- and English-speaking customers through various channels. Candidates must have at least 1 year of BPO customer service experience and conversational Spanish skills. This is an onsite role located in Quezon City or Pasig City.
Responsibilities
- Handle customer inquiries via voice, chat, and email
- Provide accurate assistance to Spanish and English speakers
- Resolve customer complaints and ensure satisfaction
- Document customer interactions and follow company standards
Required Skills
- Conversational Spanish skills
- 1 year BPO customer service experience
- Strong English communication skills
- High school graduate
Job Details
Onsite | Bridgetowne, Quezon City / Ortigas, Pasig City
What You’ll Do
- Handle customer inquiries and concerns through voice, chat, email, and other supported channels.
- Provide accurate, professional, and timely assistance to Spanish- and English-speaking customers.
- Resolve customer concerns and complaints while maintaining a high level of customer satisfaction.
- Communicate effectively in English and conversational Spanish.
- Accurately document customer interactions, requests, and resolutions.
- Follow company policies, procedures, and established quality standards.
- Meet required performance, productivity, and customer service metrics.
- Escalate complex or unresolved concerns to the appropriate team when necessary.
- Maintain a professional, positive, and customer-first approach at all times.
What We’re Looking For
- At least a high school graduate.
- Conversational Spanish skills are required — no advanced Spanish certification is necessary.
- At least 1 year of BPO customer service experience is required.
- Previous experience as a Spanish Bilingual CSR is an advantage, but not required.
- Strong English communication and customer service skills.
- Willing to work onsite in either: Bridgetowne, Quezon City or Ortigas, Pasig City