Healthcare Customer Service Rep

QUALIFICATIONS At least High School Graduate/Senior High School Graduate At least 6 months call center experience required (Healthcare Account) Good communication and customer service skills Willing to handle inbound customer calls Willing to work in a fast-paced customer service environment Willing to work a shifting schedule Can start asap Salary will be based on experience, interview performance, and assessment results RESPONSIBILITIES Handle inbound calls from patients, members, providers, or healthcare customers Assist customers with account, benefits, eligibility, billing, and service-related concerns Provide accurate and appropriate information based on established processes and guidelines Assist with basic inquiries regarding healthcare plans, coverage, claims, appointments, and services Verify and update customer information while maintaining data accuracy and confidentiality Resolve basic customer concerns and provide appropriate solutions or next steps Escalate complex or sensitive healthcare concerns to the appropriate department or support team Troubleshoot basic account and service-related issues Document customer interactions, concerns, and resolutions accurately in the system Follow established healthcare, customer service, privacy, and compliance procedures Maintain professionalism, empathy, and patience when assisting customers Deliver a positive customer experience on every interaction Meet established quality, productivity, attendance, and customer satisfaction targets