Customer Service Agent
Job Summary
The Customer Service Agent is responsible for managing customer inquiries and facilitating the loan application process. This role focuses on delivering accurate information, resolving complaints, and improving the overall customer experience. The position requires candidates to work onsite under a shifting or fixed schedule.
Responsibilities
- Manage customer inquiries and complaints
- Explain product rules and procedures
- Assist customers with application processes
- Maintain accurate records and documentation
Required Skills
- Strong English communication
- Patience and emotional resilience
- Basic computer proficiency
- Service-oriented mindset
Job Details
Key Responsibilities:
- Handle customer inquiries.
- Explain product rules.
- Assist with the application process.
- Manage basic issues and complaints.
- Improve customer experience and ensure accurate information delivery.
- Support smooth business operations.
Qualifications & Requirements:
- Senior High School graduate or above.
- Experience in customer service, call center, support, or helpdesk roles is preferred.
- Strong communication skills, patience, and emotional resilience.
- Able to handle repetitive inquiries and basic customer complaints professionally.
- Service-oriented with good process awareness and attention to detail.
- Skilled in maintaining accurate records and documentation.
- Able to communicate effectively in English when handling customer inquiries and providing explanations.
- Basic computer skills, including updating system records and organizing information.
- Willing to perform repetitive tasks and work under onsite management.
- Available to work either a shifting schedule (6 days on, 1 day off) or a fixed Monday-to-Saturday schedule.