Assistant Customer Service
Job Summary
The Assistant Customer Service will be responsible for managing customer inquiries, processing orders, and handling billing tasks. This role requires strong communication skills and computer literacy in Word and Excel. The position is based onsite in Baguio.
Responsibilities
- Manage customer inquiries and complaints
- Process orders and oversee billings
- Handle invoicing and bidding preparation
- Prepare various reports
Required Skills
- Computer literate (Word & Excel)
- Strong communication skills
- Basic accounting knowledge
- Ability to work under pressure
Job Details
QUALIFICATIONS:
• Graduate of any 4-year course
• The applicant who has basic accounting subjects is an advantage
• The applicant with experience in customer service is an advantage
• The applicant needs to be computer literate: Word & Excel.
• The applicant needs to have good communication and inter-personal skills
• The applicant needs to be able to work under pressure & multitask
• The applicant needs to be willing to work beyond office hours.
DUTIES AND RESPONSIBILITIES:
• Answer calls and customer concerns
• Needs to know basic product knowledge to be able to provide information about the company’s products and services
• Take orders, determine charges, oversee billings and payments
• Handle customer complaints and returns
• Refer customer complaints to supervisors, managers and salespersons
• Invoicing
• Assist in bidding preparations
• Make sure all orders are processed
• Various reports
BENEFITS OFFERED:
• Government mandated benefits
• Service Incentive Leave (SIL)