Banking Customer Service Rep
Job Summary
Provide exceptional customer service to clients within the banking and finance sector. Handle customer inquiries, account management, and transaction requests with efficiency. Collaborate with the team to ensure high levels of service delivery and customer satisfaction.
Responsibilities
- Manage customer inquiries and complaints
- Assist with account and transaction management
- Maintain accurate interaction records
- Collaborate to improve service delivery
Required Skills
- 2+ years BPO experience
- Banking/Finance domain knowledge
- Strong communication skills
- Problem-solving abilities
- Customer service software proficiency
Job Details
Responsibilities and Duties:
- Provide exceptional customer service to clients in the banking and finance sector.
- Address customer inquiries, complaints, and requests promptly and effectively.
- Assist clients with account management, transactions, and financial products.
- Collaborate with team members to improve service delivery and customer satisfaction.
- Maintain accurate records of customer interactions and transactions.
- Manage time effectively and prioritize tasks in a high-volume environment.
Requirements:
- Educational Qualifications: Senior Highschool Graduate or Bachelor’s degree in Finance, Business Administration, or a related field.
- Experience Level: Minimum of 2 years BPO experience handling Banking and Financial, Home Loan Servicing, or Home Loan Application.
- Willing to work onsite in MOA, Pasay City.
- Skills and Competencies: Strong communication skills, problem-solving abilities, and proficiency in customer service software.
- Qualities and Traits: Empathetic, customer-focused, and able to work in a fast-paced environment.