Technical Support Representative

Summary of This Role As a Technical CSR 1, you will Provide support on Product Operations sponsored programs/products, including but not limited to account set up and handling interactions from merchants, Relationship Managers, internal personnel, and 3rd party partners. What you’ll own In a customer service call center setting, resolve end-user issues through step by step instructions related to hardware, software and networking support. Field incoming support requests submitted through phone calls, emails, or on-line chat rooms. Data entry of merchant information accurately, within specified time limits into the applicable database, using proprietary tools. Schedule and complete installations of Global Payments products. Stay current with all equipment options, features and functions as it relates to the vendor/product. Meet or exceed production, quality, and attendance objectives of the department. Regularly communicate details of fulfillment efforts through scheduled meetings and written pieces. Includes the ability to effectively communicate across multiple departments: product, development, sales, merchants, etc. Provide tier 2 support for products released to Customer Service Other duties as required by business conditions or as assigned. Education: High school education What you’ll bring: At least 1 year experience providing technical support to end users. Fundamental knowledge of the overall Bankcard Industry. Ability to work rapidly, independently and accurately under pressure to meet departmental goals. Knowledgeable of company policies, procedures, products and services. Have a current knowledge of your workgroup and department’s procedures, policies, and responsibilities. Working knowledge of Microsoft Office and Google G-Suite applications.