Customer Service Representative
Job Summary
Assist customers with inquiries, product selection, and issue resolution in a timely manner. Maintain professional communications while utilizing CRM tools like Salesforce. This is a day shift, non-voice blended account for a premium Australian client.
Responsibilities
- Handle customer inquiries and issue resolution
- Guide customers on product selection
- Document interactions using Salesforce CRM
- Address complaints and escalate when necessary
Required Skills
- Proficient in English
- Customer Service orientation
- Problem-solving skills
- Salesforce familiarity
Job Details
Responsibilities and Duties:
- Assist customers with inquiries and issue resolution in a timely manner.
- Guide customers through product selection and services offered.
- Document customer interactions and feedback to improve service quality.
- Utilize CRM software, such as Salesforce, to track interactions and manage customer information.
- Maintain a high level of professionalism and a strong work ethic in all communications.
- Provide accurate information about products and services.
- Follow up on customer interactions.
- Address customer complaints and escalate when necessary.
Requirements:
- Educational Qualifications: High School Diploma or equivalent.
- Experience Level: 0–2 years.
- Skills and Competencies: Proficient in English, Customer Service orientation, Problem-solving skills, Familiarity with Salesforce, Strong work ethic.
- Qualities and Traits: Excellent communication skills, Empathy, Adaptability, Team player.
- Setup: Day shift account, Non-voice (Blended), Open for Virtual and Onsite process, Premium Australian Account.