Customer Service Representative
Job Summary
The Customer Service Representative handles customer inquiries across multiple channels like phone, chat, and email to ensure high satisfaction. Responsibilities include providing accurate product information, resolving issues efficiently, and documenting interactions. The role requires adherence to company policies and meeting specific performance metrics regarding quality and productivity.
Responsibilities
- Handle phone, chat, and email inquiries
- Resolve customer issues efficiently
- Maintain accurate documentation
- Meet productivity and quality targets
Required Skills
- Good English communication
- Basic computer navigation
- Customer service orientation
- Ability to multitask
Job Details
Job Responsibilities
- Handle customer inquiries through phone, chat, or email in a professional manner
- Provide accurate information regarding products, services, and customer concerns
- Resolve customer issues efficiently while maintaining high customer satisfaction
- Maintain proper documentation of customer interactions and transactions
- Follow company policies, procedures, and account guidelines
- Meet performance metrics such as attendance, quality, and productivity targets
- Work collaboratively with team members and supervisors to achieve account goals
Qualifications
- SHS Graduate with or without BPO experience
- Undergraduate (Old Curriculum) with at least 6 months BPO experience
- Must have good English communication skills
- Willing to work onsite and on shifting schedules
- Basic computer navigation skills required
- Customer service-oriented and able to multitask efficiently