Customer Service Agent
Job Summary
We are seeking a Customer Service Agent to handle customer requests across various service channels while adhering to SOPs. The role involves resolving cases within your scope, maintaining interaction records, and processing customer accounts. Candidates must possess at least 6 months of customer service experience and excellent English communication skills.
Responsibilities
- Answer customer requests via multiple channels
- Resolve cases or escalate unresolved issues
- Maintain records and process customer accounts
Required Skills
- At least 6 months customer service experience
- Fluent in spoken and written English
- Strong multitasking and time management skills
Job Details
Responsibilities:
1. Answer or receive customer requests via different service channels (calls/chats/hotline/mails/tickets), and provide timely and accurate solutions based on SOP.
2. Resolve cases within the scope of authority or escalate to the appropriate team for unresolved issues.
3. Maintain records of customer interactions, process customer accounts, and file documents.
Qualifications:
1. At least 6 months of experience in customer service (BPO experience preferred).
2. Excellent English Communication Skills: Fluent in both spoken and written English
3. Strong multitasking, prioritization, and time management skills.
Work Setup:
Willing to work in McKinley, Taguig City (office-based)
Full time position, Dayshift and Nightshift
Flexibility to work various shifts, including evenings, weekends, and holidays.
Can Start ASAP