Customer Service Rep
Job Summary
We are looking for a customer-focused and professional Retail Customer Service Representative to assist customers with inquiries, orders, payments, deliveries, returns, refunds, and account concerns. The ideal candidate must possess good English communication skills, basic computer skills, and be willing to work on-site with shifting schedules. You will handle customer interactions accurately while meeting quality and productivity targets.
Responsibilities
- Handle customer inquiries and concerns professionally
- Assist with orders, returns, refunds, and payments
- Meet quality, productivity, and satisfaction targets
Required Skills
- Good English communication skills
- Basic computer skills
- Customer service or BPO experience
Job Details
Retail Customer Service Representative
Responsibilities:
- Handle customer inquiries and concerns professionally.
- Provide accurate information and appropriate solutions.
- Assist with orders, returns, refunds, and product-related concerns.
- Document customer interactions accurately.
- Resolve issues while following company policies and procedures.
- Meet quality, productivity, and customer satisfaction targets.
Qualifications:
- Senior High School graduate or equivalent.
- Good English communication skills.
- Customer service or BPO experience is an advantage.
- Basic computer skills and ability to navigate multiple systems.
- Willing to work shifting schedules, weekends, and holidays.
- Willing to work on-site in McKinley West, Fort Bonifacio, Taguig.
Ideal Candidate: Customer-oriented, adaptable, professional, and willing to learn.