Customer Service Representative
Job Summary
As a Customer Service Representative for Teleperformance's Retail Customer Service Account, you will assist international customers through voice interactions. You will handle inquiries, concerns, and requests while providing professional and efficient service. The role requires working onsite in Vertis North, Quezon City on a shifting schedule.
Responsibilities
- Handle inbound customer calls and provide assistance
- Address customer inquiries and service-related requests
- Resolve customer concerns efficiently and professionally
- Document customer interactions and update information
Required Skills
- At least 6 months customer-facing experience
- Excellent English communication skills
- High School or Senior High School Graduate
- Willing to work onsite on a shifting schedule
Job Details
Job Role
As a Customer Service Representative (CSR) for Teleperformance’s Retail Customer Service Account, you will assist international customers through voice interactions. You will handle customer inquiries, concerns, and requests while providing professional and efficient service.
Key Responsibilities
- Handle inbound customer calls and provide accurate assistance.
- Address customer inquiries, concerns, and service-related requests.
- Provide excellent customer service and maintain customer satisfaction.
- Resolve customer concerns efficiently while following company policies and procedures.
- Communicate clearly and professionally in English.
- Document customer interactions and update customer information when necessary.
Qualifications
- At least 6 months of customer-facing experience.
- BPO experience is not required.
- High School Graduate (old curriculum) or Senior High School Graduate.
- Excellent English communication skills.
- Willing to work onsite.
- Willing to work on a shifting schedule.
- Willing to work in Vertis North, Quezon City.
Account: Retail Customer Service – Voice
Work Setup: Onsite
Location: Vertis North, Quezon City
Hiring Week: August 31, 2026