Ecommerce Customer Service
Job Summary
We are seeking a Customer Service Representative to handle e-commerce operations, including responding to customer inquiries and processing orders. The role involves managing returns, coordinating with warehouse and delivery teams, and monitoring customer reviews. Additionally, the successful candidate will prepare customer service reports and address product concerns.
Responsibilities
- Respond to customer inquiries and chats
- Process and monitor orders
- Handle returns, refunds, and complaints
- Coordinate with Warehouse and Delivery
- Prepare customer service reports
Required Skills
- Customer service
- Order processing
- Communication
- Problem solving
Job Details
E-Commerce Customer Service Tasks
- Respond to customer inquiries and chats
- Process and monitor orders
- Handle returns, refunds, and complaints
- Coordinate with Warehouse and Delivery
- Assist with product and order concerns
- Monitor customer reviews and feedback
- Prepare customer service reports