Account Officer
Job Summary
The Account Officer is primarily responsible for achieving sales objectives through effective account coverage, product endorsements, and customer service. The role involves managing both new and existing accounts, preparing commercial proposals, and coordinating with internal departments. Additionally, the position requires monitoring project progress, tracking competitor activities, and assisting with collections.
Responsibilities
- Prospect and develop new and existing accounts
- Prepare proposals and coordinate with internal teams
- Monitor project progress and competitor activities
- Assist with collections and sales forecasting
Required Skills
- College Graduate, preferably Electrical Engineering
- Understanding of electrical industry
- Strong customer relationship and negotiation skills
- Good communication and business acumen
Job Details
The position is primarily responsible for achieving sales objectives via effective account coverage, product endorsements, customer service, and overall accounts management.
PRIMARY DUTIES AND RESPONSIBILITIES:
● For new accounts: Does prospecting/developing accounts from various sources: referrals, telemarketing, cold calls, other leads.
● For existing accounts: Aids in business growth by expanding offerings to existing clients/ customers in order to develop and sustain captive customers. Designs and implements a coverage work plan to ensure that all accounts are visited regularly with the appropriate frequency.
● Gathers customer requirements/inquiries and bid materials, as the case may be, and prepares proposals for standard product offers.
● For non-standard products, endorses inquiries to Design Development Team (DDT) for evaluation and costing and Planning Team for production lead time.
● Coordinates with Finance for credit investigation and other documentation. Solicits inputs from Legal Counsel for major contracts.
● Prepares proposal after consolidation of inputs and documents (drawings, costings, bill of materials, etc.) from concerned departments. May seek assistance from the Customer Service Team for documentation requirements.
● Negotiates with client and consults with Sales Head prior to submission of proposal.
● May sometimes join site visits for pre and ongoing projects.
● Coordinates with the Customer Service Team for the preparation of Sales Order Form (SOF) and its requisite attachments/supporting documents.
● Prepares individual yearly forecast and budget.
● Monitors progress of projects and analyzes sales development in assigned accounts with assistance from the Customer Service Team.
● Monitors and reports competitor activities, pricing schemes and other relevant information as gathered from the trade.
● May be asked to represent the company during client special events and projects such as openings and anniversaries, to ensure close customer relation.
● Assists in the collection of overdue accounts.
● Helps in the formulation of Objectives and Plans, Forecasts, and Budgets.
● Helps maintain a safe, clean, orderly, and secure work area.
● May stand in for the Sales Team Leader, when requested, for meetings and other activities.
● Performs other functions as may be assigned from time to time.
QUALIFICATIONS & STANDARD:
● College Graduate, preferably in Electrical Engineering course
● Sales experience is an advantage but not required.
● Understanding of electrical industry and products
● Excellent customer relationship skills
● Good negotiation skills
● Good communication skills
● Business acumen