BFSI Customer Service
Job Summary
This position is ideal for individuals with at least 6 months of BPO experience, strong English communication skills, and a commitment to delivering excellent customer service. The role involves handling inbound customer calls, addressing banking and financial inquiries, and resolving customer concerns efficiently. Candidates must be willing to work on a shifting schedule in an international customer service environment.
Responsibilities
- Handle inbound customer calls and provide professional assistance.
- Address banking, financial services, and insurance inquiries.
- Resolve customer concerns efficiently while maintaining confidentiality.
Required Skills
- At least 6 months of BPO experience
- Good English communication skills (Min CEFR B2)
- Strong customer service and problem-solving abilities
Job Details
Key Responsibilities
- Handle inbound customer calls and provide professional assistance.
- Address customer inquiries related to banking, financial services, insurance, and account concerns.
- Provide accurate and timely information based on established policies and procedures.
- Assist customers with account-related requests and service inquiries.
- Verify customer information in accordance with authentication and security procedures.
- Resolve customer concerns efficiently while maintaining a high level of professionalism.
- Document customer interactions and transactions accurately in the appropriate systems.
- Protect confidential customer and financial information at all times.
- Escalate complex or sensitive concerns to the appropriate department when necessary.
- Meet established customer service, quality, productivity, and compliance standards.
- Maintain professionalism and composure when handling challenging customer interactions.
Qualifications
- High School Graduate under the old curriculum.
- At least 6 months of BPO experience.
- Previous voice account experience.
- No specific account experience required.
- No non-BPO work experience required.
- Good English communication skills.
- Minimum CEFR B2 English proficiency.
- Strong customer service and problem-solving abilities.
- Comfortable handling financial and customer information with confidentiality.
- Willing to work on a shifting schedule.
- Willing to work in an international customer service environment.
Preferred Skills
- Excellent verbal communication and active listening skills.
- Strong attention to detail and accuracy.
- Customer-focused and solution-oriented mindset.
- Ability to handle sensitive information responsibly.
- Strong problem-solving and decision-making skills.
- Ability to multitask in a fast-paced environment.
- Professional attitude and strong work ethic.
- Adaptability to changing schedules, processes, and customer needs.
Position Details
- Category: Requirement
- Position: BPO Agent / Customer Service Representative
- Account: BFSI
- Industry: Banking, Financial Services & Insurance
- Account Type: International
- Channel: Voice
- Schedule: Shifting Schedule
- BPO Experience: At least 6 months
- Specific Account Experience: Not Required
- Non-BPO Experience: None Required
- BPO Function: Customer Service
- English Level: Good
- CEFR Requirement: B2
- Education: High School Graduate (Old Curriculum) of SHS Graduate
- Field of Study: No specific field required