Customer Service Representative

Job Description We are looking for a motivated and customer-oriented Customer Service Representative (CSR) to join our team in Ortigas. The successful candidate will be responsible for assisting customers with their inquiries, resolving concerns, and providing excellent customer service. If you have strong communication skills, a positive attitude, and a willingness to learn, we'd love to hear from you! Qualifications - High School or Senior High School graduate or higher - Good English communication skills - Strong customer service and problem-solving skills - Ability to handle customer inquiries and resolve concerns professionally - Basic computer skills and familiarity with customer service systems - Willing to work on-site in Ortigas - Willing to start ASAP - Previous BPO or customer service experience is an advantage Job Responsibilities - Handle incoming customer calls and inquiries. - Provide accurate information regarding products, services, and company policies. - Assist customers with concerns, complaints, and requests. - Resolve customer issues efficiently and professionally. - Update customer information and document interactions accurately. - Maintain a positive and professional attitude throughout customer interactions. - Meet established customer service standards and performance targets. What We Offer - Salary package of up to ₱25,000 - HMO benefits, subject to company policy - 13th Month Pay and government-mandated benefits - Performance bonuses and incentives, if applicable - Career growth and development opportunities - ASAP deployment