Online Customer Service Rep
Job Summary
The Online Customer Service Representative is responsible for handling incoming and outbound customer communications. The role focuses on providing accurate product information and resolving customer complaints. Performance is measured against daily and monthly service targets.
Responsibilities
- Manage inbound and outbound customer calls
- Provide product and policy information
- Resolve customer complaints
- Document customer interactions
- Meet performance targets
Required Skills
- Excellent communication skills
- Problem-solving abilities
- Customer service orientation
- Data entry accuracy
- Call center experience
Job Details
Key Responsibilities:
* Answer incoming customer calls and respond to inquiries.
* Make outbound calls to customers when required.
* Provide accurate information about products, services, and company policies.
* Resolve customer complaints and escalate complex issues to supervisors when necessary.
* Record customer interactions and update customer information in the system.
* Follow call center scripts and procedures.
* Maintain a high level of professionalism and customer service.
* Meet daily and monthly performance targets (call handling time, customer satisfaction, etc.).