Senior Trainer
Job Summary
HSM Worx is seeking its first dedicated Senior Trainer to build and lead our Learning & Development function from the ground up. This pioneering role involves owning training and leadership development programs end-to-end to drive continuous growth across the organization. The position is a full onsite role based in Northgate Alabang, Muntinlupa on a graveyard shift.
Responsibilities
- Design and deliver onboarding and leadership training programs
- Facilitate learning sessions on recruitment and compliance
- Coach emerging leaders and supervisors
- Assess training needs and track effectiveness
Required Skills
- 3+ years in Training, L&D, or Coaching
- Experience in fast-paced environments
- Leadership coaching abilities
- Background in BPO or service-driven industries is a plus
Job Details
ROLE DETAILSPosition: Senior Trainer
Location: Full Onsite – Northgate Alabang, Muntinlupa, PH
Shift: Graveyard Shift (10:00 PM – 7:00 AM PHT / 9:00 AM – 6:00 PM ET)
KEY RESPONSIBILITIES
Training Delivery, Strategy & Facilitation
- Design and deliver onboarding, recruiter development, and leadership training programs aligned with business objectives.
- Facilitate instructor-led, virtual, and hybrid learning sessions covering recruitment processes, sourcing strategies, recruitment technology, candidate experience, client communication, and compliance.
- Assess training needs, identify skill gaps, and develop certification programs and competency frameworks.
- Track training effectiveness, maintain consistent learning standards, and provide recommendations to improve team performance and business results.
- Lead ongoing workshops, refresher training, and certification initiatives.
Leadership Development
- Design and facilitate leadership training for Team Leads, Supervisors, and Managers.
- Deliver training on coaching, performance management, stakeholder management, employee engagement, and strategic leadership.
- Coach emerging leaders and support succession planning initiatives.
Continuous Improvement
- Stay informed on industry trends, learning technologies, AI-enabled tools, and workforce development best practices.
- Recommend process improvements and learning solutions that enhance employee performance, productivity, and overall business results.
- Partner with operational leaders to identify development opportunities and support organizational growth initiatives.
QUALIFICATIONS
- 3+ years in Training, Learning & Development, Coaching, or Instructional Design.
- Experience developing and delivering training programs in a fast-paced business environment.
- Proven ability to coach leaders, develop teams, and drive performance improvement.
- Experience supporting workforce development, employee onboarding, or operational training initiatives preferred.
- Experience in healthcare, staffing, BPO, customer service, or other service-driven industries is a plus.