Customer Service Associate
Job Summary
The Customer Service Associate for E-Commerce is responsible for truck monitoring, booking, GC monitoring, and handling S-Commerce accounts. The role involves managing vendor operations, tracking shipments, and ensuring timely order fulfillment. Additionally, the position requires maintaining accurate shipment records and supporting logistics operations.
Responsibilities
- Truck monitoring and booking
- GC monitoring and truck replacement
- Manage S-Commerce accounts and FCL/LCL back up
- Coordinate with vendors and logistics partners
- Track shipments and resolve delivery issues
Required Skills
- Vendor operations management
- Transportation scheduling
- Inventory movement monitoring
- Strong organizational and communication skills
- Problem-solving in fast-paced environment
Job Details
CUSTOMER SERVICE ASSOCIATE
JOB SUMMARY:
- Truck monitoring
- Truck booking
- GC monitoring
- Truck replacement
- S-Commerce (new account)
- FCL and LCL Back up
KEY RESPONSIBILITIES:
- E-COMMERCE AND S-COMMERCE ASSISTANT
- With experience in managing vendor operations, coordinating truck bookings, and monitoring deliveries to ensure timely order fulfillment.
- Skilled in scheduling transportation, tracking shipment, coordinating with vendors and logistics partners and resolving delivery issues.
- Experienced in accurate shipment record, monitoring inventory movement and ensuring compliance with delivery schedules and service-level agreement (SLA)
- Strong organizational, communication, and problem solving skills with the ability to work in a fast-paced e-commerce environment while supporting efficient supply claim and logistics operations.
- Other tasks as may be assigned by Supervisor from time to time
Benefits:
- Health insurance
Work Location:
- In person
WILLING TO WORK ON A SHIFTING SCHEDULE