Customer Operations Operator

Job Title: Operator - Customer Operations Support Location: Onsite - Philexcel Business Center, Clark, Pampanga Job Overview: (Voice Account - AI-Supported) We are looking for Operators to join our customer operations team. This role involves assisting customers through voice-based support, using our AI-powered tools to ensure timely, accurate, and high-quality service within a structured workflow. You will handle calls while leveraging AI prompts and system guidance to streamline tasks and improve efficiency. Core Requirements: - Excellent interpersonal and communication skills. - Strong organizational skills and keen attention to detail. - Resilient under pressure with a positive, customer-first attitude. - Empathetic, patient, and professional in customer interactions. - Fluent in English (spoken and written). - Fast learner, comfortable with new technologies and digital tools. - Able to multitask efficiently, handle live chats while navigating multiple systems. - Basic understanding of AI systems and confidence working with digital assistants - Background in customer service, hospitality, or general contact centers. - Strong sense of empathy, attention to detail, and commitment to excellent service. - Open-minded, adaptable, and eager to learn in an AI-driven environment. What We Look For: - Candidates who embody our HUNGRY, HUMBLE, and HONEST values. - Excellent communicators with a genuine desire to help others. - Adaptable individuals who embrace feedback and teamwork. - Those who thrive in a supportive, service-oriented culture and are comfortable leveraging AI tools to enhance performance. Compensation & Benefits: - Salary: ₱21,000 month + Performance base incentives between 5,000 - 26,000 php . - HMO - Opportunity long-term growth - Fun, supportive, and dynamic work culture.