Customer Service Representative
Job Summary
The Customer Service Representative will handle customer inquiries regarding products and services via phone and walk-in interactions. The role involves processing transactions, maintaining accurate documentation, and assisting with orders and payments. Additionally, the position focuses on gathering and analyzing customer feedback to improve satisfaction levels.
Responsibilities
- Manage customer inquiries via phone and in-person
- Process walk-in client transactions and payments
- Maintain accurate customer records
- Analyze customer feedback and survey results
Required Skills
- Customer service orientation
- Strong communication skills
- Data entry and documentation
- Analytical skills for feedback analysis
Job Details
Responsibilities:
- Answering questions about a company's products or services to provide quick, accurate, and comprehensive responses to customers and prospects.
- Assist walk-in customers by identifying their needs and providing appropriate solutions.
- Processing transactions of walk-in clients, assist with orders, payments, and requests, and ensure accurate documentation of customer transactions.
- Maintain customer records of walk-in clients.
- Answering customer inquiries and primarily receiving telephone calls to address their concerns.
- Handling customer feedback, conducting customer surveys, and summarizing customer satisfaction results.
- Collecting and analyzing customer feedback.
- Responding to product or company reviews written by customers.