Collection Trainer

Job Summary

Responsible for facilitating training programs, developing employees' knowledge and skills, assessing learning progress, and ensuring trainees meet the required performance and competency standards of the company. Scope of Work involves conducting engaging training sessions, evaluating effectiveness, and creating training materials. The role also requires monitoring employee performance and providing ongoing support to Operations.

Responsibilities

• Conduct engaging and informative training sessions
• Evaluate training effectiveness and make necessary adjustments
• Collaborate with management to identify training needs
• Create and update training materials and documentation
• Monitor and report on training outcomes and employee performance
• Provide ongoing support and mentorship to Operations

Required Skills

• Experience in training within a BPO/Collection environment
• Strong knowledge of BPO operations and collection standards
• Excellent communication and presentation skills
• Ability to design and develop effective training materials

Job Details