Customer Service Representative

Role Description As a Customer Service Representative, you will provide professional customer support for an international television account through voice interactions. You will assist customers with inquiries, resolve concerns, provide accurate information, and ensure a positive customer experience while meeting established quality and performance standards. Key Responsibilities - Handle inbound voice calls from international customers. - Address customer inquiries and service-related concerns professionally. - Provide accurate information and appropriate solutions based on customer needs. - Resolve issues efficiently while maintaining a high level of customer satisfaction. - Document customer interactions and transactions accurately in the system. - Follow account procedures, quality standards, and company policies. - Escalate complex concerns when necessary. - Meet required quality, productivity, customer satisfaction, and attendance metrics. - Work on a shifting schedule, including weekends and holidays when required. Qualifications - High School Graduate (Old Curriculum) or higher. - At least 6 months of BPO Customer Service experience. - Experience handling an International Voice Account is preferred. - Good English communication skills with a minimum CEFR B2 proficiency. - Strong customer service orientation. - Willing to work on a shifting schedule. - Applicants should be willing to work on-site in Bridgetowne, Quezon City. Skills & Competencies - Above-average verbal and written English communication - Strong active listening and comprehension skills - Good interpersonal and customer service skills - Analytical and problem-solving abilities - Ability to handle customer concerns professionally - Attention to detail and accurate documentation - Ability to navigate multiple systems while assisting customers - Adaptability in a fast-paced BPO environment - Ability to meet performance and quality targets What We Offer - Competitive Salary Package - Performance Incentives - 20% Night Differential — additional and not included in the stated package - Life and Medical Insurance - Day 1 HMO - 1 free dependent upon regularization - Retirement Package