Customer Service Representative
Job Summary
We are seeking a highly organized and communicative professional to join our team onsite for file management and client support. In this role, you will ensure seamless daily operations and provide excellent first-line support to our clients. If you thrive in a fast-paced office environment, we want you on our team.
Responsibilities
- Execute daily file administration and management tasks
- Act as initial point of contact for client concerns and requests
- Handle scheduling and cross-departmental coordination
Required Skills
- Bachelor’s degree in any field
- Proficient in Microsoft Office Suite
- Strong organizational and communication skills
Job Details
Key Responsibilities
File Management: Execute daily file administration tasks, including the secure downloading, routing, and transmittal of production files.
Client Support: Act as the initial point of contact for basic client concerns and requests, providing timely, professional, and accurate resolutions via phone and email.
Operational Support: Handle scheduling tasks and assist with cross-departmental coordination to keep production timelines on track.
Qualifications & Requirements
Education: Bachelor’s degree in any field (or equivalent combination of education and experience).
Experience: Previous experience in a Customer Service Representative (CSR) or client-facing role is highly preferred.
Technical Skills: Proficient in Microsoft Office Suite (Word, Excel, Outlook) and comfortable operating standard office and communication equipment.
Core Competencies:
- Strong organizational and scheduling skills with high attention to detail.
- Excellent written and verbal communication abilities.
- Ability to troubleshoot basic client issues independently and escalate when necessary.