Training Manager
Job Summary
This role involves developing training curricula and materials, selecting delivery mechanisms, and delivering training for both the general workforce and targeted technical areas. The Training Manager will also oversee vendors, ensure appropriate policies and standards are implemented, and lead a team of specialists. Candidates are required to have a minimum of 6 months of relevant experience with a strong background in the travel industry and BPO experience.
Responsibilities
- Develop training curriculum and materials
- Select and oversee vendors for content creation
- Monitor training effectiveness across teams
- Implement policies, processes, and standards
- Lead and mentor a team of specialists
Required Skills
- Minimum 6 months as Training Manager
- Travel industry background
- BPO experience
- Leadership and team management
Job Details
Training & Development work includes developing training curriculum/materials, selecting appropriate delivery mechanisms, delivering training, and monitoring training effectiveness for the general workforce and for targeted discipline/technical areas:
Discipline/Technical Training:
- Discipline-specific professional and process/tool knowledge training (e.g., Finance function training on external accounting standards and internal financial systems/control processes)
- Discipline-specific competency training (e.g., Influence and Negotiation training for Sales Representatives)
Non-Technical Training:
- Training in general workplace standards, processes, and tools (e.g., Supervisor Training, Employee Time Entry, Email, etc.)
- Training in general skills and competencies (e.g., Verbal & Written Communications, Time Management Skills, Basic Spreadsheet/Document Creation skills, etc.)
- Training on leadership and management development
- May develop training curriculum/materials.
- May select and/or oversee vendors to develop training content or conduct training.
- Experienced Specialist in one specialized discipline as well as having a thorough understanding of related disciplines.
- Will most often be a driving force behind the development of new solutions for programs, complex projects, processes or activities.
- Serves as final decision/opinion maker in the area, coaches, mentors and trains others in the area of expertise.
- Ensures the implementation of short to medium term activities within the business area OR support sub-function in the context of the strategy for the department.
- Ensures appropriate policies, processes & standards are developed and implemented to support short to medium term tactical direction.
- Leads a team of Specialists, sometimes with several hierarchical levels, with full employee lifecycle responsibility.
Requirements:
- Minimum of 6 months relevant experience as a Training Manager.
- Strong background in the travel industry, with a preference for candidates who have handled Expedia accounts.
- Experience with IGT, WNS, or Foundever is highly preferred.
- BPO experience is a must.