Process Product Trainer
Job Summary
Design and deliver engaging training programs for new and existing employees in the BPO industry. Assess training needs and develop training materials to address skill gaps. Conduct workshops and coaching sessions to enhance employee performance.
Responsibilities
- Design and deliver training programs
- Assess training needs and develop materials
- Conduct workshops and coaching sessions
- Collaborate with management to align training
- Evaluate training effectiveness
Required Skills
- Bachelor's degree
- 1-3 years BPO/Call Center training experience
- Learning & Training methodologies
- Financial, Healthcare, and Insurance Campaigns experience
- Effective coaching and mentoring
- Excellent communication skills
Job Details
Description
Design and deliver engaging training programs for new and existing employees in the BPO industry.
Assess training needs and develop training materials to effectively address skill gaps.
Conduct workshops and one-on-one coaching sessions to enhance employee performance.
Collaborate with team leaders and management to ensure training aligns with business objectives.
Evaluate training effectiveness and make necessary adjustments to improve outcomes.
Requirements
Educational Qualifications: Bachelor’s degree in a relevant field
Experience Level: 1-3 years of experience in training roles within the BPO/Call Center industry
Skills and Competencies: Strong knowledge of Learning & Training methodologies
Skills and Competencies: Experience with Financial, Healthcare, and Insurance Campaigns
Skills and Competencies: Effective coaching and mentoring skills
Qualities and Traits: Excellent communication and interpersonal skills