Customer Service Representative
Job Summary
The Customer Service Representative will manage customer interactions by providing courteous and professional support. You will be responsible for listening to customer needs, clarifying requirements, and providing appropriate resolutions using support tools. This role requires excellent English communication skills and a commitment to full-time employment.
Responsibilities
- Communicate with customers professionally
- Listen and identify customer needs
- Provide resolutions using support tools
- Maintain knowledge of products/services
Required Skills
- Fluent in English
- Computer and internet literate
- Ability to work full-time
- Good rapport building skills
Job Details
JOB RESPONSIBILITIES
• Communicate with customers in a courteous, friendly and professional manner using agreed procedures.
• Listen attentively to customer needs; demonstrate empathy while maximizing opportunity to build rapport.
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer.
• Maintain basic knowledge of client products and/or services.
CANDIDATE PROFILE
• 18 years old or above.
• Computer & internet literate.
• Must be FLUENT in English; keep in mind that you'll be conversing with foreign customers.
• Committed to full-time long-term employment.
TRAINING
All successful applicants go through a month long training on communications, culture and product-specific courses to equip them before actual work begins.
EDUCATIONAL & PROFESSIONAL ATTAINMENT
• At least graduated HS (prior to K-12 curriculum) / ALS (Grade 12 equivalent) / SHS (K-12).
• Not tied up with academics; not currently studying nor enrolling for school.
• Fresh college graduates are encouraged to apply.
• BPO experience handling international voice account is a DEFINITE PLUS but not required.
NOTE: For applicants falling under the K-12 curriculum, you should be graduates of Senior High School because strictly Junior HS graduates will not be accepted. However for applicants under the old (before K-12) curriculum, HS graduates are welcome to apply.