UK Financial Collections Trainer

Key Responsibilities - Facilitate new hire training, upskilling, refresher courses, and continuous learning programs for collections professionals. - Deliver engaging instructor-led training sessions through both virtual and classroom environments. - Develop, update, and maintain training materials, presentations, assessments, and learning resources. - Assess training effectiveness through evaluations, observations, knowledge checks, and performance metrics. - Partner with Operations, Quality, and Leadership teams to identify skill gaps and implement targeted training solutions. - Provide coaching, feedback, and mentoring to trainees and employees to improve performance and knowledge retention. - Monitor trainee progress and recommend interventions when necessary. - Ensure all training content aligns with business requirements, compliance standards, and operational processes. - Support training-related reporting, documentation, and administrative requirements. - Participate in process updates and ensure training materials reflect current policies and procedures. Qualifications Education - Bachelor’s Degree in any field. Experience - 2–4 years of experience in UK Financial Collections, Banking Operations, and Training within a Call Center or Shared Services environment.