Trainer

Trainer Location: Cebu Tech Tower, Cebu Business Park Work Setup: 100% Onsite The Trainer is responsible for delivering comprehensive and engaging training sessions to equip employees with the necessary skills and knowledge to perform effectively in customer service roles. This position ensures that training programs are aligned with business objectives and that trainees meet performance and quality standards before transitioning to production. Key Responsibilities: - Facilitate new hire, product, and refresher training programs for customer service associates. - Deliver engaging and interactive training sessions using learner-centered methodologies. - Assess and evaluate trainee performance to ensure understanding and skill application. - Collaborate with Operations, Quality, and Support teams to identify training needs and performance gaps. - Maintain accurate and updated training records, reports, and evaluation results. - Ensure alignment of training content with client expectations and operational requirements. - Conduct training demos based on customer service approaches provided by senior trainers. - (Preferred) Create and present an original training demo focused on handling time management to demonstrate initiative and instructional capability. Qualifications: - At least 2nd year completed in college or Bachelor’s degree holder. - Minimum of 1 year experience as a Trainer, preferably handling retail or customer service accounts. - Strong verbal and written communication skills. - Excellent facilitation, presentation, and interpersonal skills. - Proficient in Microsoft Office tools and other digital presentation platforms. - Demonstrated ability to coach, motivate, and engage adult learners. - Willing to work onsite at Cebu Tech Tower, Cebu Business Park. Preferred Experience: - Background in retail training or customer service program delivery. - Experience designing and conducting training demos or modules on handling time and customer satisfaction improvement.