BPO Training Manager

BPO Training Manager Key Responsibilities - Design, implement, and manage the full cycle of New Hire Training programs (end-to-end). - Oversee and successfully manage large-scale talent ramp-ups across diverse geographies and accounts. - Represent training performance, strategy, and initiatives during client calls related to Service Desk (SD) transitions and account management. - Mentor and potentially manage a team of Trainers and Assistant Managers (AMs). - Ensure all training initiatives adhere to global standards for effectiveness measurement. Qualifications: - Bachelor's Degree in any discipline - 6-8 years of relevant experience (with a minimum of 4 years experience with Service Desk Accounts, preferably managing training for SD accounts) - Experience in handling large ramp-up across multiple geographies - Experience in handling a team of trainers and AMs preferred but not required - Train the Trainer Certification (internal/external) - Master trainer certification (preferred) - Experience in handling training for service desk accounts (required) - Experience in attending client calls on SD transitions and other accounts to present training initiatives and performance - Responsible for New Hire training (end to end) - Excellent communication skills - written and verbal - Excellent time management skills - Understanding of training methodologies & global standards of training effectiveness measurement Additional requirement: - Valid passport - Ready for domestic and international travel on short notice