Spanish Bilingual CSR
Job Summary
Handle customer inquiries in both English and Spanish efficiently while assisting with product information, order tracking, and issue resolution. Provide exceptional service to enhance customer satisfaction and loyalty while documenting interactions in the CRM system. Collaborate with team members to improve service processes and meet company standards.
Responsibilities
- Handle customer inquiries in English and Spanish
- Assist with product info, order tracking, and issues
- Document interactions in CRM system
Required Skills
- Bilingual in English and Spanish
- 1 year customer service experience
- Good communication and problem-solving skills
Job Details
Handle customer inquiries in both English and Spanish efficiently.
Assist customers with product information, order tracking, and issue resolution.
Provide exceptional service to enhance customer satisfaction and loyalty.
Document customer interactions and feedback in the CRM system.
Collaborate with team members to improve service processes.
Requirements
Educational Qualifications: High school diploma or equivalent required.
Experience Level: 1 year of experience in customer service.
Skills and Competencies: Bilingual in English and Spanish, excellent communication skills.
Qualities and Traits: Friendly demeanor, problem-solving skills, ability to work in a team.
Working Conditions: Must be available to work flexible hours, including evenings and weekends.