Customer Service Representative
Job Summary
We are seeking Customer Service Representatives, Chat Support, Technical Support, and Non-Voice Associates to join our growing BPO operations in Clark, Pampanga. This role is open to fresh graduates, career shifters, and individuals with or without prior call center experience. Successful candidates will provide professional support through various channels while ensuring high-quality customer service standards.
Responsibilities
- Provide multi-channel customer support
- Resolve customer issues and inquiries
- Maintain high quality service standards
- Document interactions and follow guidelines
Required Skills
- Good communication skills
- Basic computer navigation
- Customer service orientation
- Flexible for onsite or hybrid work
Job Details
Job Responsibilities:
- Assist customers through phone, chat, or email support
- Provide accurate information regarding products and services
- Resolve customer concerns professionally
- Maintain quality customer experience standards
- Document customer interactions and transactions
- Follow company procedures and service guidelines
Qualifications:
- At least Senior High School Graduate
- High School Graduate (Old Curriculum) may apply
- College Undergraduate or College Graduate
- Good communication skills
- Basic computer navigation skills
- Willing to work onsite or hybrid setup depending on account requirements
- Open to applicants with or without BPO experience
Benefits:
- Competitive Salary Packages
- Paid Training
- HMO and Medical Benefits
- Life Insurance
- Night Differential Pay
- Performance Bonuses and Incentives
- Leave Credits
- Employee Discounts and Partner Perks
- Gym and Wellness Program Discounts
- Mental Health and Employee Assistance Programs
- Supportive Environment for Fresh Graduates and Career Shifters
- Coaching and Development Programs
- Career Growth and Internal Promotion Opportunities
- Inclusive and Team-Oriented Culture