CS Specialist
Job Summary
We are seeking a fast-paced, highly adaptable Customer Service Representative based in Manila, Philippines to join our global e-commerce support team. You will manage customer inquiries across international markets using Shopify, Zendesk, and ERP systems while driving a seamless, high-quality customer experience. You will also execute order processing, handle customer complaints, and adhere strictly to internal SOPs and brand guidelines.
Responsibilities
- Handle global inquiries via email, chat, and phone
- Execute order processing and updates in Shopify and ERP
- Resolve customer complaints and escalate priority issues
Required Skills
- 1–3 years customer service experience
- Familiarity with Shopify, Zendesk, or ticketing platforms
- Excellent written and spoken English proficiency
Job Details
Key Responsibilities
- Omnichannel Support: Handle global inquiries (email, chat, phone) regarding order status, shipping, returns, and exchanges while strictly meeting SLA standards.
- Order & System Management: Execute order processing, updates, and status tagging accurately across Shopify and internal ERP systems.
- Resolution & Escalation: Resolve customer complaints with professional empathy and escalate high-priority issues appropriately.
- Process Compliance: Maintain precise documentation of customer interactions and adhere strictly to internal SOPs and brand guidelines.
Requirements
- Location: Based in Manila, Philippines.
- Experience: 1–3 years of customer service experience, ideally within e-commerce.
- Core Traits: Exceptional adaptability to rapid operational changes, high urgency, and a fast-paced work ethic.
- Communication: Excellent written and spoken English proficiency.
- Tech Proficiency: Familiarity with Shopify, Zendesk, or related ticketing and e-commerce platforms.
- Preferred: Cross-border DTC experience, familiarity with US/EU markets, and/or Mandarin language skills.
What We Offer
- Competitive compensation aligned with experience
- Performance-based bonuses
- Career advancement opportunities within a dynamic global DTC brand