Customer Service Representative
Job Summary
The Customer Service Representative will handle international voice calls and provide high-quality support to customers. The role involves resolving inquiries efficiently while maintaining professional communication standards. Candidates must be willing to work onsite with a shifting schedule.
Responsibilities
- Handle international voice calls
- Resolve customer inquiries efficiently
- Maintain professional communication
Required Skills
- Strong English communication (B2)
- Analytical and problem-solving
- Customer service orientation
Job Details
Work Setup: Onsite
Work Shift: Shifting schedule and Night Shift
Qualifications:
- Educational Background: At least High School (HS) or Senior High School (SHS) graduate with minimum 1 year of BPO international voice experience OR completed at least 2 years in college with a minimum of 6 months BPO international voice experience. Fresh graduates or candidates with no prior BPO experience are welcome if they demonstrate strong communication skills.
- Skills & Competencies: Strong English communication skills (B2 level), excellent analytical and problem-solving abilities, and a good customer service orientation.
- Work Requirements: Willing to work onsite, amenable to shifting schedules, and can start immediately.
Duties and Responsibilities:
- Handle international voice calls and provide excellent customer service.
- Resolve customer inquiries and issues efficiently and accurately.
- Maintain clear, professional, and effective communication with clients and team members.
- Adhere to company policies, shifting schedules, and onsite work requirements.
Benefits:
- 15% night shift differential
- HMO on Day 1 + 1 free dependent
- Paid Sick Leave (SL) & Vacation Leave (VL)
- 13th Month pay