Learning Specialist
Job Summary
The Learning Specialist is responsible for setting up and managing global learning management systems (GLMS), handling program registrations, and supporting classroom and virtual bookings. This role also involves resolving course completion issues, processing learning invoices, and providing technical user support. Additionally, they ensure compliance with learning governance and maintain accurate learning records.
Responsibilities
- Manage GLMS item settings and class configurations
- Support ILT, virtual, and room bookings
- Handle learner requests via ServiceNow and troubleshoot issues
- Process invoices, expenses, and learning recharges
Required Skills
- Global Learning Management System (GLMS) administration
- ServiceNow management
- Technical troubleshooting and user support
- Data accuracy and learning governance compliance
Job Details
Set up initial Item Settings and Class Settings in the Global Learning Management System (GLMS).
-Generate attendance codes and configure program finance settings.
-Manage ILT and program registrations, including participant and facilitator invites.
-Configure communication settings (e.g., email reminders, automated notifications).
-Support classroom, virtual, and room bookings (including ILT-only requirements).
-Assist with curriculum setup, assessment builds, and course-related setup.
-Execute changes post setup, including:oGLMS Item, class, curriculum, and program changesoFacilitator and participant updatesoRoom booking changesoLearning communication audits
-Handle firm approvals, token validation, and recharges.
-Support stakeholder communications (learners, resourcers, People Leaders).
-Manage workstream change requests.
-Process CA / CAF expenses, Merits and Awards, and ad hoc postgraduate tasks.
-Manage approved study leave in the leave management system.
-Resolve GLMS and Degreed course completion issues, particularly for e learning programs.
-Process learning invoice recharges and enrolment related billing queries.
-Ensure accurate enrolment records and timely issue resolution.
-Respond to mandatory learning queries.
-Responds to and manages all learner requests via ServiceNow to ensure consistency, visibility, and accurate reporting.
-Handle invoice processing enquiries and recharge queries.
-Support event-related requests (rooms, catering, logistics).
-Address general study leave enquiries and learner concerns.
-Provide GLMS technical troubleshooting and user support.
-Support degreed learning programs and learner issues.
-Resolve digital badge issuance and troubleshooting issues.
-Act as first line support for LMS navigation, access, and system-related concerns. Maintain high accuracy in learning records, financial data, and approvals.
-Ensure compliance with defined learning governance