Learning & Development Specialist
Job Summary
We are seeking a Learning & Development Specialist to conduct product, sales, and brand training for store staff handling gadgets and accessories. The ideal candidate will create training materials, evaluate employee performance, and help improve customer engagement and sales conversion. Experience in retail, telco, or gadget sales training is a strong advantage.
Responsibilities
- Conduct product and sales training for store staff
- Create training materials, guides, and assessments
- Evaluate employee performance and recommend improvements
Required Skills
- Experience in training or retail sales
- Knowledge of smartphones and gadgets
- Strong communication and presentation skills
Job Details
Responsibilities:
- Conduct product and sales training for store staff handling gadgets and accessories
- Train employees on brand knowledge, product features, and comparisons
- Provide sales techniques training to improve customer engagement and conversion
- Ensure staff are updated on new product launches, promos, and store standards
- Evaluate employee performance and recommend improvement plans
- Create training materials, guides, and assessments as needed
- Coordinate with management to align training goals with store targets
Job Requirements:
- Proven experience in training, retail, or telco/gadget sales
- Strong knowledge of smartphones, gadgets, and mobile accessories
- Familiarity with major brands such as Apple, Samsung, OPPO, Huawei
- Excellent communication and presentation skills
- Able to train, motivate, and coach store employees effectively
- Willing to travel to different store locations if required
- Experience as a Trainer, Sales Coach, or Retail Supervisor is an advantage