Customer Service Representative
Job Summary
Metacom Careers is hiring a Customer Service Representative for an onsite role in Davao City. This position is open to high school graduates and fresh graduates with no prior BPO experience required. Candidates will receive paid training starting on day one along with competitive salary and benefits.
Responsibilities
- Answer customer questions via phone, chat or support channels
- Handle account, product and service concerns
- Process customer requests and document interactions
Required Skills
- High School or Senior High School graduate
- Good English communication skills
- Customer service and problem-solving skills
- Basic computer and typing skills
Job Details
Customer Service Representative
Location: Davao City, Davao del Sur
Employment Type: Full-time | Onsite | Shifting Schedule
Salary and Benefits
- Salary of up to ₱26,000 per month
- Performance incentives and bonuses
- Paid training starting Day 1
- Continuous learning and upskilling
- Career growth opportunities
Job Responsibilities
- Answer customer questions and provide accurate information through phone, chat, or other support channels.
- Handle account, product, and service concerns.
- Process customer requests and updates.
- Provide appropriate solutions based on customer needs.
- Document interactions accurately and escalate complex concerns when necessary.
- Follow service procedures and meet quality, productivity, and customer satisfaction goals.
Qualifications
- High School or Senior High School graduate.
- No BPO or call center experience required.
- Fresh graduates, first-time job seekers, and career shifters are welcome.
- Good English communication skills.
- Customer service and problem-solving skills.
- Basic computer and typing skills.
- Willing to learn and work in a fast-paced environment.
- Willing to work onsite on a shifting schedule, including nights, weekends, and holidays when required.
Willingness to Relocate
This position requires onsite work in Davao City, Davao del Sur. Applicants from other cities and provinces are encouraged to apply if they are willing to relocate.