Customer Service Order Management
Job Summary
Manage new orders, order revisions, and customer inquiries from entry to successful delivery while coordinating with sales teams. Facilitate reports such as CM/DM, OTIF, and speed risk monitoring to ensure accuracy and efficiency. Provide robust customer service and support various order management duties onsite in Pulilan, Bulacan.
Responsibilities
- Manage new orders and order revisions
- Respond to customer and sales inquiries
- Prepare CM/DM and OTIF reports
- Coordinate order processing until delivery
Required Skills
- Strong communication and coordination skills
- Proficient in Microsoft Office and Excel
- Detail-oriented with time-management skills
- Customer-focused and proactive
Job Details
POSITION: CUSTOMER SERVICE ORDER MANAGEMENT
Key Responsibilities:
- Manage new orders and order revisions from customers and sales teams.
- Check product and pricing set-up to ensure accuracy.
- Coordinate orders from entry and processing until successful service/delivery.
- Respond to customer and sales inquiries through calls, SMS, and email.
- Send service advisories, reminders, and pick-up schedules to customers and sales teams.
- Provide suggestive selling and support customer requirements.
- Facilitate CM/DM requests and returned feeds.
- Support VOC, customer complaints, and inquiries by coordinating with concerned teams.
- Prepare and monitor CM/DM monthly reports.
- Monitor monthly OTIF performance for LOC 50, including consolidation of RCA/CAPA.
- Prepare OTIF reports for S&OE Luzon.
- Conduct weekly Speed Risk monitoring and prepare ageing reports.
- Follow up with Sales regarding the release of hold accounts.
- Provide backup support to LODI for truck booking and TLO printing.
- Perform other duties related to order management and customer service as assigned.
QUALIFICATIONS:
- Graduate of Bachelor of any related course
- Experience in Customer Service, Order Management, Sales Support, Logistics, or Order Processing is an advantage.
- Strong communication and coordination skills.
- Detail-oriented with excellent organizational and time-management skills.
- Proficient in Microsoft Office, especially Excel.
- Able to handle multiple tasks and meet deadlines.
- Customer-focused, proactive, and willing to coordinate with different teams.
- Willing to work onsite in Dampol 1st, Pulilan, Bulacan.