Customer Service Representative
Job Summary
We are looking for a Customer Service Representative to handle customer concerns via phone. You will be part of a voice account team responsible for delivering quality service on every call. This role involves managing inbound and outbound calls while maintaining high quality standards.
Responsibilities
- Handle inbound and outbound calls
- Assist with inquiries and complaints
- Resolve customer issues efficiently
- Meet quality and performance targets
Required Skills
- Good communication skills
- Willingness to work onsite
- No BPO experience required
Job Details
Responsibilities:
- Handle inbound and/or outbound customer calls
- Assist customers with inquiries, complaints, and requests
- Provide accurate information and resolve issues efficiently
- Maintain professionalism and meet quality standards on every interaction
- Hit targets and follow account-specific processes and guidelines
Qualifications:
- Any educational attainment accepted
- No BPO experience required, fresh graduates and career shifters welcome
- Good communication skills
- Willing to work onsite in Makati
Benefits:
- Up to ₱20,000 salary package
- Free medical & HMO (+ 2 dependents)
- Free shuttle service
- Meal & transportation allowance
- Accidental & life insurance
- 10% night differential
- Salary increase after 6 months