Customer Service Representative
Job Summary
Ugnay Solutions Philippines is hiring Customer Service Representatives across multiple cities for clients in the BPO industry. We welcome fresh graduates, career shifters, and individuals with no prior BPO experience to start their careers. Candidates will handle customer inquiries, provide solutions, and maintain professionalism across voice, chat, and SMS channels.
Responsibilities
- Handle customer inquiries via voice, chat, and/or SMS
- Provide accurate information and appropriate solutions
- Document customer interactions and account information accurately
Required Skills
- Good English communication skills
- Customer-focused and willing to learn
- Willing to work onsite and on shifting schedules
Job Details
Responsibilities
• Handle customer inquiries and concerns through voice, chat, and/or SMS
• Provide accurate information and appropriate solutions
• Assist customers with their questions and concerns
• Follow company policies, procedures, and quality standards
• Accurately document customer interactions and account information
• Maintain professionalism and provide a positive customer experience
Job Requirements
• No BPO experience required
• Good English communication skills
• Customer-focused and willing to learn
• Willing to work onsite
• Willing to work on shifting schedules
• Willing to work weekends and holidays when required
• Fresh graduates and career shifters are welcome
• BPO experience is an advantage but not required