Customer Service Representative

The Customer Service Representative is responsible for providing excellent service to customers by answering inquiries, addressing complaints, and processing orders. They ensure that customers have a positive experience with the company and maintain high satisfaction levels. - Respond to customer inquiries via phone, email, live chat, or in-person. - Assist with product or service-related questions and provide solutions. - Handle complaints, process returns or exchanges, and escalate issues when necessary. - Maintain up-to-date knowledge of company products, services, and policies. - Process orders, billing inquiries, and resolve technical or service issues. - Document customer interactions in the company’s CRM or database. - Collaborate with other departments (e.g., sales, technical support) to ensure customer satisfaction. - Meet or exceed customer service performance targets (e.g., call response times, satisfaction ratings). Requirements: - Trustworthy and with pleasing personality - High School Graduate, ALS, Senior/Junior High or HIGHER - With experience is a plus or w/o experience as long as willing to be trained - Can work shifting schedule, flexible hours including weekends or holiday - Physically fit - With valid original barangay and police clearance - Good with customer service is an edge - Detail-oriented, and good with customers