Customer Support
Job Summary
Provide excellent customer service by answering questions, processing orders, and handling complaints while maintaining customer relationships. Accurately encode data, perform administrative tasks, and coordinate with other departments to ensure smooth operations. This position requires a Bachelor's degree and strong communication skills, with fresh graduates also welcome to apply.
Responsibilities
- Provide customer service and handle complaints
- Maintain relationships with current customers
- Accurately and efficiently encode all data
- Perform administrative tasks and coordinate with departments
Required Skills
- Bachelor's Degree graduate
- Good verbal communication and negotiation skills
- Proficient in MS applications (Word, Excel)
- Fast and accurate data encoding skills
Job Details
Responsibilities:
- Provide excellent customer service to members of the company and other individuals seeking assistance by answering questions about products or services, processing orders, and handling complaints
- Maintain relationships with current customers by providing them with product information and promotional offers
- Adhere to and meet set schedules, deadlines, and quotas
- Accurately and efficiently encode all data, ensuring that entered data aligns with original documentation/requirements
- Perform administrative tasks such as greeting clients, answering phones, and scheduling appointments
- Coordinate with other departments to ensure smooth operations
- Perform any other office tasks as assigned by the manager
Requirements:
- Graduate of any Bachelor’s Degree (4-year course)
- Preferably with sales or customer service-related experience
- Good verbal communication and negotiation skills
- Exhibit an excellent sense of honesty, integrity, and confidentiality
- Can encode with speed and accuracy
- Proficient in MS applications (Word, Excel)
- Flexible for mall hours schedule
- Fresh graduates are also welcome to apply